At Styles Asia Home, we carefully inspect our products before they are released or delivered. We want you to be happy with your purchase and will gladly assist should there be a legitimate issue with your order.
7-Day Return Policy
For eligible purchases, you may request a return within 7 days from the date you receive your order.
To be eligible for a return, the item must be in the same condition in which it was received, unused, with its original tags and packaging, and accompanied by the receipt or proof of purchase.
To request a return, please contact us at customercaresah@gmail.com or 0917 722 0099 via call, text, or Viber.
Once your return request has been reviewed and accepted, we will provide instructions on how and where to return your item. Items returned without prior authorization will not be accepted.
In-Store Purchases & Item Inspection
For purchases made at our physical stores, customers are encouraged to carefully inspect their items together with our staff before leaving the store.
Once an item has been inspected, accepted, and released to the customer in good condition, Styles Asia Home cannot be responsible for dents, scratches, chips, cracks, breakage, or other physical damage that may occur after the item has left the store.
If you discover an issue that you believe was already present at the time of purchase but was not reasonably noticeable during inspection, please contact us as soon as possible. We will review the circumstances and assist you in accordance with applicable Philippine consumer protection laws.
Delivered & Online Orders
Please inspect your order as soon as you receive it.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at customercaresah@gmail.com or 0917 722 0099.
To help us evaluate the issue, we may request photos or videos of the item, its packaging, and the condition in which it was received.
Please keep the original packaging until your concern has been resolved.
Change of Mind & Other Non-Returnable Circumstances
Subject to applicable Philippine consumer laws and regulations, returns, refunds, or exchanges may not be provided for:
- A change of mind or personal preference
- Damage caused by misuse, improper handling, accidental damage, or negligence after the item has been received
- Dents, scratches, chips, cracks, or breakage occurring after an item has been inspected and accepted by the customer
- Finding the same or a similar item at a lower price elsewhere
- Sale or clearance items, unless otherwise required by law
- Gift cards
- Custom, personalized, or special-order items
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Philippine consumer protection laws.
Exchanges
If your item is eligible for an exchange, please contact us before returning it.
Once the return has been reviewed and approved, we will provide instructions for the return or exchange.
For a change to another product that is not due to a defect or an error on our part, eligibility will be subject to our return policy and product availability.
Refunds
Once we receive and inspect an approved returned item, we will notify you of the status of your refund.
If approved, the refund will be processed through the original payment method. Processing times may vary depending on your bank, credit card provider, or payment service.
Where applicable and upon agreement with the customer, store credit or a credit memo may be issued instead of a refund.
Contact Us
For questions or concerns regarding returns, exchanges, damaged items, or refunds, please contact:
Email: customercaresah@gmail.com
Mobile/Viber: 0917 722 0099
Styles Asia Home reserves the right to inspect and evaluate returned items before approving any return, exchange, refund, or store credit, subject to applicable Philippine consumer protection laws.